YUZEN Cancellation Policy

You can cancel or change a YUZEN order at any point before it ships, and manage a subscription yourself at any time. Some of our persimmon soap may be offered as a one-time order, a subscription, a pre-order or a try before you buy purchase. This page explains how each one can be changed or cancelled. For anything not covered here, email us at [support email] and our team will help.

One-time orders

You can cancel a one-time order for a full refund as long as it has not been packed or shipped. We usually prepare orders within 24 hours, so please reach out as soon as you can. Once your order has shipped it can no longer be cancelled, but you may still be able to return it under our Refund Policy.

Subscriptions

A YUZEN subscription sends you fresh soap on a regular schedule, based on the delivery frequency you choose at checkout. Your payment details are stored securely, and you are charged before each delivery unless you choose to prepay for several deliveries.

You stay in control of your subscription at all times:

• Skip or pause a delivery if you still have soap at home.
• Change your frequency, quantity, or shipping address.
• Cancel at any time, with no fees or minimum number of orders.

To make a change, use the Manage Your Subscription link in the footer of our site or in any order confirmation email. Changes made at least [3 days] before your next billing date apply to that delivery. A delivery that has already been charged and shipped cannot be cancelled, but it can be returned under our [Refund Policy].

Some subscriptions, such as prepaid plans, renew automatically at the end of their term. If you do not want your plan to renew, cancel it before the renewal date and you will not be charged again.

Pre-orders

A pre-order reserves a product that is not in stock yet, such as a new batch or a limited release. At checkout, we may take no payment or a partial deposit and keep your payment method on file. We charge the remaining balance when your order is ready to ship.

You can cancel a pre-order at any time before it ships, and any deposit you paid will be refunded in full. Once a pre-order has shipped it can no longer be cancelled, but you can still request a refund. If a release is delayed, we will email you an updated ship date and you can choose to wait or cancel.

Try before you buy

With try before you buy, you can use YUZEN at home before paying in full. When you place the order we authorize your payment method but do not charge it yet. Your trial period of 30 days starts on the day your order is delivered.

If you decide YUZEN is not for you, let us know and return the item before your trial ends, and you will not be charged. If we have not received your return by the end of the trial, we will charge your payment method for the full price of the item.

How to cancel and when you are refunded

1. Email info@yuzenlab.com with your order number and the word "Cancel" in the subject line. For subscriptions, you can also cancel yourself through Manage Your Subscription.
2. We will confirm your cancellation by email within [1 business day].
3. Refunds go back to your original payment method. Most banks show the refund within [5 to 10 business days].

We may update this policy from time to time. The version posted on our site is the one that applies to your order.

Bracketed items are placeholders to confirm before publishing: support email, prep time, subscription cutoff, trial length and response times.