YUZEN Shipping Policy

Every YUZEN order ships, wherever you are. This page explains how long it takes to prepare and deliver your persimmon soap, and what to do if something goes wrong on the way. For anything not covered here, email us at info@yuzenlab.com and our team will help.

Order processing

• We pack and send most orders within 1 to 3 business days of purchase.
• During busy seasons, sales and holidays, this can stretch to 7 business days.
• As soon as the carrier collects your package, your order is on its way and we'll email you the tracking details.

Delivery times

Once your order has shipped, delivery time depends on where you live and which carrier handles your package.

Destination	Estimated delivery
United States	6 to 12 business days
Rest of the world	9 to 12 business days

These are estimates, not guarantees. Holidays, peak seasons and customs checks can add extra days, and these are outside our control.

Order changes and your shipping address

• Please double-check that your shipping address is complete and correct before you place your order.
• If our system spots a possible problem with your address, we'll email you within 3 business days to confirm it. If we don't hear back, we may need to cancel the order.
• If you notice a mistake yourself, email info@yuzenlab.com within 24 hours of ordering. We'll do our best to update it before your order ships, but we can't promise changes after that window. To cancel an order instead, see our Cancellation Policy.

Please note: if a package has already shipped and the carrier can't deliver it because the address was wrong or incomplete, YUZEN can't offer a refund or a free reshipment. We work to catch address problems before an order leaves us, but once the carrier has your package, the address you entered is the one it will use.

Delivery delays

We want your soap to reach you on time, but sometimes things happen along the way, such as:

• Severe weather or disruptions to transport
• Delays at the courier
• Customs clearance for international orders
• High order volumes during holidays and sales

YUZEN is not responsible for delays caused by events outside our control. If your order is running late, we'll keep you posted and help however we can.

Lost or stolen packages

We take care to make sure every order arrives safely, but now and then a package goes missing in transit. If that happens:

1. Check the tracking details in your shipping confirmation email and contact the carrier.
2. Email info@yuzenlab.com with your order number, and we'll help you file a claim with the carrier.
3. In some cases, at our discretion, we may send a one-time replacement as a courtesy.

Once a package has left our warehouse, YUZEN is not responsible for parcels that are lost or stolen, as this is outside our control. If the issue isn't resolved, filing a report with your local police may also help.

Changes to this policy

We may update this Shipping Policy from time to time. The version posted on our site when you place your order is the one that applies to it, so please take a moment to review it before you buy. By completing a purchase, you agree to the terms on this page. For returns and damaged items, see our Refund Policy.

If you have any questions about shipping or your order, email us at info@yuzenlab.com. We're always happy to help.